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WEBSITE AND ORDER INFORMATION

TERMS & CONDITIONS

These terms explain the rules governing use of this website, custom requests, product purchases, personalization, customer-supplied materials, payments, production, shipping, returns, and related services.

Effective date: September 15, 2026

Please read these terms before using the website, submitting a request, or placing an order.

LEGAL PROVISIONS

1. About These Terms

These Terms and Conditions govern access to and use of strongerthanamountain.com and all requests, purchases, products, and services offered under the Stronger Than a Mountain brand. Stronger Than a Mountain is operated by A Contagious Smile LLC and Stronger Than A Mountain LLC. By using this website, submitting a request, or completing a purchase, you agree to these Terms and our Privacy Policy.

2. Eligibility and Website Use

You must have legal capacity to enter into a binding agreement. If you purchase for a minor, business, team, school, nonprofit, or other organization, you represent that you have authority to do so. You may not misuse the website, interfere with its operation, submit unlawful material, or attempt unauthorized access.

3. Products and Availability

Products are custom made, made to order, personalized, or prepared for a specific customer. Images are provided for illustration. Colors and placement may vary slightly because of screen settings, materials, sizing, and the handmade production process. Availability, materials, pricing, and product specifications may change before an order is accepted.

4. Custom Requests and Order Acceptance

A request, message, quote, proof, or design discussion is not an accepted order. An order is accepted after required information is received, payment is successfully processed, and we confirm that production can proceed. We may decline content or an order that is unlawful, unsafe, discriminatory, infringing, technically unsuitable, or inconsistent with our business standards.

5. Customer Information and Proof Approval

Customers are responsible for reviewing names, dates, spelling, sizing, colors, addresses, uploaded files, and all other order details before purchase or proof approval. Approval authorizes production. We are not responsible for an error that appeared in customer supplied information or in a proof the customer approved.

6. Changes and Cancellations

A change or cancellation request must be received at [email protected] within 24 hours after the order is placed. After that period, the order cannot be changed or cancelled because materials, design work, or production may already be committed. Approved cancellations may be reduced by nonrecoverable payment processing, design, or material costs to the extent permitted by law.

7. Pricing, Taxes, and Payment

Prices are displayed in United States dollars unless stated otherwise. Applicable taxes, shipping charges, and approved custom charges are shown before payment when the platform supports them. Payment must be successfully authorized before production begins. We may correct an obvious pricing or listing error before accepting an order and will provide the choice to approve the corrected amount or receive a refund.

8. Production and Shipping

Estimated production and delivery times are estimates, not guaranteed arrival dates. We will ship within the time stated for the order or, if no time is stated, within the period required by applicable law. If a material delay occurs, we will provide any notice, consent option, or refund required by law. Carrier delays after shipment may be outside our control.

9. Shipping Addresses and Tracking

Customers must provide a complete and accurate delivery address. Address changes are not guaranteed after an order is placed. Tracking will be provided when available. Additional shipping or replacement costs caused by an incorrect customer supplied address, refused delivery, or unclaimed package may be charged to the customer, except where prohibited by law.

10. Returns and Exchanges

All products are custom made or made to order. All sales are final, and returns and exchanges are not accepted for preference changes, sizing choices, approved designs, customer supplied errors, or other reasons unrelated to damage, defect, or an incorrect item. This policy does not limit any nonwaivable rights available under applicable law.

11. Damaged, Defective, or Incorrect Orders

Damage, a manufacturing defect, or receipt of an incorrect item must be reported to [email protected] within 7 days after delivery. Include the order number, a description of the issue, clear photographs of the item, packaging, and shipping label when relevant. We will review the report and, when validated, determine an appropriate remedy such as repair, replacement, store credit, or refund as required by law.

12. Digital Products

Digital downloads are licensed, not sold as intellectual property. Unless a listing expressly permits commercial use, the purchase grants one customer a limited, nonexclusive, nontransferable license for personal use. Digital files may not be resold, shared, redistributed, uploaded to file sharing services, claimed as original work, or used to create competing digital products. Digital sales are final once access or delivery occurs, except where law requires otherwise.

13. Direct to Film Transfers

Customers are responsible for confirming that a direct to film transfer is suitable for their material, equipment, temperature, pressure, and application method. Application results may vary. Instructions should be followed carefully, and a test application is recommended when appropriate. We are not responsible for damage caused by incorrect application, equipment, laundering, or storage.

14. Customer Supplied Content

You represent that you own or have permission to use every photograph, logo, name, phrase, design, trademark, and other item you submit. You authorize us to reproduce that content only as reasonably necessary to evaluate, design, produce, and deliver your order. You are responsible for claims arising from content you did not have permission to use.

15. Intellectual Property

The website, brand elements, original artwork, photographs, copy, layouts, and product designs owned by us are protected by applicable intellectual property law. No content may be copied, reproduced, distributed, sold, modified, or commercially exploited without written permission. Customer supplied content remains subject to its existing ownership rights.

16. Business and Bulk Orders

Business, team, event, wholesale, and bulk orders may be governed by an approved quote, invoice, proof, or written project terms in addition to these Terms. If approved project terms conflict with these general Terms, the approved project terms control for that order. Quantity, pricing, production, shipping, and revision details must be confirmed in writing.

17. Promotions and Gift Cards

Promotions apply only during the stated period and may include exclusions. Discounts cannot be combined unless expressly allowed. Gift cards, when offered, are subject to the terms disclosed at purchase and applicable federal and state law. Gift cards are not redeemable for cash except where required by law.

18. Privacy and Communications

Personal information is handled according to our Privacy Policy. Transactional communications may be sent to process an inquiry or order. Marketing email or text messages are sent only as permitted by law and the consent provided. Message and data rates may apply. Text recipients may reply STOP to opt out and HELP for assistance.

19. Third Party Services

We may use third party providers for hosting, forms, payment processing, shipping, communications, analytics, and related services. Their systems, availability, terms, and privacy practices may apply. We are not responsible for a third party interruption or action outside our reasonable control, but this does not limit rights that cannot legally be waived.

20. Disclaimer

The website and products are provided for ordinary retail and informational purposes. Except for express promises stated in these Terms and warranties that cannot legally be excluded, the website and products are provided as available. Nothing on the website constitutes medical, legal, financial, or professional advice.

21. Limitation of Liability

To the fullest extent permitted by law, our total liability arising from a product or order will not exceed the amount paid for the affected product or order. We will not be liable for indirect, incidental, special, punitive, or consequential losses when such limitations are legally permitted. These limits do not apply to liability that cannot lawfully be limited or excluded.

22. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or expenses resulting from your unlawful misuse of the website, your breach of these Terms, or customer supplied content that infringes another person’s rights. This section does not apply where responsibility cannot lawfully be shifted.

23. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles, while preserving any consumer rights that apply under controlling law. Before filing a dispute, each party agrees to make a good faith effort to resolve the matter by contacting the other party.

24. Changes to These Terms

We may update these Terms when business practices, services, website features, or legal requirements change. The revised effective date will be posted. Changes apply prospectively as appropriate and do not remove rights already accrued before the change.

25. Contact Information

Legal entities: A Contagious Smile LLC and Stronger Than A Mountain LLC
Brand: Stronger Than a Mountain
Email: [email protected]
Website: https://strongerthanamountain.com